Purchase & Delivery Terms for Chelmsford Flower Orders

Flower Delivery Chelmsford Online Terms and Conditions

Introduction

Welcome to our online store for flower delivery in Chelmsford. These Terms and Conditions (the "Terms") govern your use of our website and the purchase of any goods or services from us. By placing an order on our site, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website. These Terms are intended to provide clarity regarding your rights and obligations as a customer, and our responsibilities as the flower delivery service provider.

These Terms apply to all customers ordering flower delivery in Chelmsford and the surrounding areas.

Order Process

To place an order for flower delivery in Chelmsford through our website, you must follow the instructions provided on our online ordering page. After selecting your desired bouquet or arrangement, please provide accurate details relating to the recipient's name, delivery address, contact details, and delivery date. Please note that it is your responsibility to ensure the accuracy of this information to avoid delays or failed deliveries.

Upon successful submission of your order, you will receive an automated email acknowledgement. This acknowledgement does not constitute acceptance of your order but confirms that we have received your request. Acceptance of your order and the formation of a contract between you and us occur when we send you an email confirming dispatch of your order.

We reserve the right to refuse any order placed through our website, for example, if the goods are unavailable, payment cannot be processed, or in the case of suspected fraudulent activity. If we are unable to fulfil your order, we will inform you promptly and refund any payments made.

Availability and Substitutions

Our floral products are subject to seasonal availability. Should certain flowers or materials not be available at the time of your order, we reserve the right to substitute with products of equal or greater value and similar style or colour. We aim to maintain the overall look and feel of your chosen bouquet when substitutions are necessary.

Delivery

We deliver flowers within Chelmsford and surrounding areas as specified on our website. Please check whether your intended delivery area is covered before placing an order. Delivery times are generally between 8am and 6pm; however, specific delivery times cannot be guaranteed unless specifically stated as part of the service, such as for special day or timed deliveries.

If the recipient is not available to receive the delivery, our driver may leave the flowers with a neighbour or in a secure, safe place as instructed or deemed appropriate. In such cases, a delivery note will be left at the recipient's address. If we are unable to complete the delivery, we will contact you to rearrange, but reserve the right to charge for redelivery.

Payments

All prices displayed on our website are in Pounds Sterling (£) and inclusive of any applicable VAT. We accept payment by major debit and credit cards as indicated at checkout, as well as other payment methods as displayed at the point of payment.

Payment must be made in full at the time of placing your order. Orders will not be processed or dispatched until payment has been cleared in full. In the event of payment failure, your order will be cancelled, and no flowers will be delivered.

Cancellations and Amendments

If you need to cancel or amend your order, you must notify us as soon as possible. Cancellations and amendments can only be considered where the order has not yet been processed for dispatch or delivery. For same-day and next-day flower delivery Chelmsford services, amendments or cancellations are time sensitive and may not always be possible.

If your order has already been prepared or dispatched, we may be unable to make changes or process a cancellation. If you are eligible for a refund due to cancellation, we will process it as soon as practicable using your original payment method. Where flowers have already been delivered, cancellations are not possible due to the perishable nature of the goods.

Returns and Refunds

Because flowers are perishable goods, returns are not generally accepted. However, should your flowers be damaged, incorrect, or fail to meet your expectations upon delivery, please contact us within 24 hours of receipt with details and, where possible, photographic evidence.

We will review your complaint and, where appropriate, offer a replacement or refund as decided on a case-by-case basis. We may require the product to be returned for inspection. This does not affect your statutory rights.

Special Dates and Peak Periods

During peak periods such as Valentine’s Day, Mother’s Day, and Christmas, we strongly recommend placing your flower delivery Chelmsford orders well in advance. While we endeavour to fulfil all orders as requested during these special occasions, due to increased demand, delivery times and product availability may vary. In the event of any delay, we will keep you informed.

Use of the Website

You are responsible for ensuring that your use of our website and any orders placed comply with these Terms and applicable laws. Content and materials provided on the site may not be copied, reproduced, or distributed without our prior written consent. We make every effort to ensure that our website is accurate, up-to-date, and free from errors, but cannot guarantee this at all times.

Liability

Our total liability to you in respect of any breach of these Terms, whether in contract, tort, or otherwise, shall not exceed the total value of your order. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or any other liability which cannot be excluded or limited by law.

We will not be liable for failure to perform, or delay in performing, any of our obligations where such failure or delay is due to circumstances beyond our reasonable control. This may include, but is not limited to, strikes, weather, supply chain issues, pandemics, or other events of force majeure.

The images of products on our website are for illustration purposes only. Actual products may differ slightly due to seasonal availability and flower variety. We are not liable for any disappointment caused by variation in the products due to such circumstances.

Your Personal Information

Your privacy is important to us. By placing an order, you agree that we may process and store your personal data for the purpose of fulfilling your order and complying with legal obligations. For further information on how we use and protect your data, please refer to our Privacy Policy on our website.

Age Restrictions

By placing an order, you confirm that you are at least 18 years old. Where any order includes products that are age-restricted by law (such as alcohol), by placing an order you confirm that the recipient is of legal age in the relevant jurisdiction.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim relating to these Terms or your use of our services.

General

If any part of these Terms is found to be invalid or unenforceable by a court, the remainder will remain in full force and effect. No failure by us to exercise any right under these Terms shall be deemed a waiver of such right.

We reserve the right to update or modify these Terms from time to time. The current version will be posted on our website, and orders will be subject to the Terms in force at the time of your order.

Contact

If you have any questions about these Terms & Conditions for flower delivery Chelmsford, please refer to the help section on our website or use our online contact form.

Thank you for choosing us for your flower delivery in Chelmsford and the surrounding areas.