Returns, Refunds & Complaints Policy for Flower Delivery Chelmsford
Our Promise: Fresh Flowers Guarantee in Chelmsford
At Flower Delivery Chelmsford, we believe everyone deserves flowers at their freshest and best. As a trusted local florist proudly serving Chelmsford households and businesses, we source quality blooms daily and hand-arrange each delivery to order. Our fresh flowers guarantee gives you peace of mind: if your flowers do not arrive as expected, we’re here to help—your satisfaction matters to us.
Damaged-on-Arrival Policy
Occasionally, despite all precautions, flowers can get damaged during transit. We ask that you inspect your arrangement as soon as it arrives. If you find any damage—such as crushed blooms or broken stems—please contact us within 24 hours of delivery. This helps us quickly identify and resolve any issues.
For all claims about damage on arrival, please provide a clear photograph of the affected flowers and their packaging. This allows us to assess what went wrong and to take steps to make it right. Once your claim is verified, we will arrange either a replacement arrangement at the next suitable delivery slot or a full refund, depending on your preference.
Freshness Window & Quality Expectations
Freshness is at the heart of everything we do. All flowers from Flower Delivery Chelmsford are carefully selected and prepared to ensure they arrive in peak condition. Our arrangements are guaranteed fresh for at least five days from the time of delivery, under normal care and conditions.
If your flowers fail to remain fresh within this five-day window, please reach out to us as soon as possible with proof of the issue (ideally, photographs). We will investigate and, if we find the flowers did not meet our standard, will provide a suitable replacement or issue a refund.
Refund and Replacement Options
Your happiness with our service is our priority. If any bouquet or arrangement does not meet your expectations due to damage or lack of freshness, you may choose one of the following options:
- Replacement: Receive another arrangement of the same value in the next available delivery slot.
- Full Refund: Receive your purchase amount refunded via your original payment method, processed within a few working days of approval.
Please note, requests made outside our freshness window or not accompanied by proof may not be eligible for refund or replacement.
Complaints Procedure
We take all feedback seriously and treat every complaint with care. If you wish to raise a concern or are unsatisfied with our flowers or service, please get in touch with our team as soon as possible, quoting your order number and a brief description of the issue. Photographs are helpful when applicable.
Our process:
- We’ll acknowledge your complaint within one working day.
- We’ll investigate fully and provide a detailed response within two working days.
- Where appropriate, we’ll offer a resolution, which may include a replacement, refund, or another suitable remedy.
Your Local Chelmsford Florist
As a dedicated Chelmsford-based flower shop, our reputation relies on delivering excellent service and beautiful, fresh flowers to every customer. Whether you are a household or business in Chelmsford or the surrounding areas, you can count on Flower Delivery Chelmsford to stand by our guarantee and resolve any issues swiftly and fairly.
Thank you for choosing your trusted local florist. We look forward to helping you celebrate every special moment—with flowers as fresh as they should be.
